T & C

STOCK RETURN POLICY ( CONTACT LENS )

Items are returnable or exchangable within 2 days upon receiving, if customer wish to return or exchange the item, please make sure that it complies with our policy below:

Important Notes :
  1.  Customers may need to cover the return and replacement shipping fees.
  2.  Items must be return in the original packaging include taps, tag, carton or boxes. Any of these missing, the return request will not be entertained.
  3.  If the request for returning is later than 2 days upon receiving, the return request will not be entertained.
  4.  We hope our customers would understand that we are running a low profit margin scheme in order to provide a competitive product pricing. Therefore we will only cover the shipping fees for the replacement items if the returned items are due to damaged stocks or items that stained massively.
Returnable/Exchangable Section
  • Items that are terribly damage or stained before the CAP of bottle was opened.
  • Item's color which received was incorrect compared with the order.
  • Item's power which received was incorrect compared with the order.
  • Item's design which received was incorrect compared with the order.
Non-Returnable/Non-Exchangable Section
  • Items were strightly not returnable/exchangable once the CAP of bottle was opened.
  • Items which damage or stained during postal period was not returnable/exchangable.
  • Buyers who did not inform us regarding the reason for exhange and post the item back directly will not be entertained.
  • Sold Out Items are not available for exchange. 


STOCK RETURN POLICY (CLOTHES)

General email address of Stock Return: jesseltonshoppe@yahoo.com
Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.
  • Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
  • Item return must reach our premises within a week from date of informing us
  • Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
  • Customers are required to e-mail us the Return Details to Jesselton Shoppe The format of Return Details as below:
Return Details
Email:(e.g. abc@gmail.com)
Sales Order Number:(the order number for the item that you want to send back)
Reason:(e.g. stain item/button missing)
Tracking Number:(your courier company tracking number)
Replacement Item:(tell us the item that you want to replace e.g. JSB8801)


Important Notes  
  • The return and replacement shipping fee will be borne by Jesselton Shoppe provided the return and replacement is due to Damage or Stained item.
  • Any exchange of item is subject to the same design and color only. 
  • If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
  • If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s Jesselton Shoppe account for future purchase. No monetary refund is allowed
  • Jesselton Shoppe reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy
Returnable/Exchangeable Section
  • Items that are terribly damage or stained
  • If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer
Non-Returnable/Non-Exchangeable Section
  • Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
  • Item design is slightly different from the picture displayed (e.g. button or pocket)
  • Return or exchange is not allowed if size measurement differs about 1-3cm
  • Sold Out items are not available for exchange